<h1><strong>DELIVERY POLICY</strong></h1>
<h3><strong>champellaventures.com.ng </strong><strong>maintains full ownership of the products until full payment has been obtained.</strong></h3>
Orders placed on <strong>champellaventures.com.ng</strong> both have Processing Time and Shipping Time.

<strong>Processing Time:</strong> The time it takes to prepare your item(s) to ship from our warehouse. It might be more or less, which depends on customer’s location and order quantity. Once your order has been dispatched, a notification e-mail will be sent to inform you the estimated delivery time of your order. If you have any questions about the delivery time, you should contact us at sales@champellaventures.com.ng

Total Time to Receive Your Order = Processing Time + Shipping Time

Processing Time:
It will take <strong>24 hours</strong> to process your order.

Shipping Time: It takes <strong>5-8</strong><strong> working days</strong> depending on your location.

It is possible to cancel your order if it hasn’t been sent. Contact us and we will help you. It is not possible to change your order once it has been sent for delivery. This also includes changing the size or color of a product, removing an item, changing the delivery address or payment method. All packages are sent via courier from our warehouse in Lagos.

The normal delivery time from when the package has left our warehouse is:
<ul>
<li>1-2 working days to any location in Lagos</li>
<li>2-3 working days to all other States</li>
</ul>
You can have your package delivered to your work address if this is more convenient for you. This should just be included as Delivery Address. Please note that it is not possible to make a delivery to a PO box.

The delivery charge depends on your location.
<table>
<tbody>
<tr>
<td><strong>When Ordered</strong></td>
<td><strong>Delivery Period</strong></td>
<td><strong>Delivered to </strong></td>
<td><strong>Price</strong></td>
</tr>
<tr>
<td>Before 5pm Monday to Saturday (Accessories)</td>
<td>1-3 Days</td>
<td>Lagos</td>
<td>N800 for delivery and N 1,000 for out of town areas</td>
</tr>
<tr>
<td>Before 5pm Monday to Saturday (Hand Made Shoes, Slippers &amp; Sandals)</td>
<td>3-8 Days</td>
<td>Lagos</td>
<td>N800 for delivery and N 1,000 for out of town areas</td>
</tr>
<tr>
<td>Before 5pm Monday to Saturday</td>
<td>3-8 Days</td>
<td>Other State (Outside Lagos)</td>
<td>(Between ₦1,000-₦3,500)</td>
</tr>
</tbody>
</table>
<h1><strong>RETURN POLICY</strong></h1>
Champella Ventures aims to get your shoes delivered to you in the best condition possible, and we sincerely hope you will be more than satisfied with your purchase. In the event that you wish to return a pair of shoes, we offer a 5 day return policy starting from the day your shoes are delivered to you.

We also encourage you to check your order upon delivery, and if any items are incorrect, damaged or faulty you should notify us immediately by calling <strong>08159606510 </strong>or sending an email to <strong>contact@champellaventures.com.ng</strong> with your telephone and order number so that we can arrange for free return shipping.

The return shipping will be free if the return is due to incorrect, damaged or faulty goods. Otherwise, we kindly ask you to pay for the cost of shipping the shoes back to <strong>champellaventures.com.ng</strong>

Returns should be addressed to<strong> Lagos. </strong>Kindly return the item(s) in the same condition as when received and in the original packaging along with proof of purchase (order number, delivery note and/or invoice). Once the items have been returned and verified, you will receive a refund as soon as possible.

Kindly note that, any shoe that has been scuffed, stained, or dinged on the surface, inside or bottom of the shoe will not be accepted or exchanged. Always use socks provided to test shoes.

If you have paid for the purchase in cash, we will refund the full cost by transferring the entire amount to your account. If the item was paid for by credit card, the funds will be returned only directly to the card that was used for the purchase.
If you should have further questions concerning our return policy, please email us at <strong>contact@champellaventures.com.ng</strong> or give us a call at <strong>08159606510</strong>
<h3>Exchange Policy</h3>
If you wish to exchange a pair of shoes for another pair, you may do so within 7 days of delivery as long as the shoes have not been damaged in any way. You will incur the cost of shipping the shoes back to us as well as the cost of shipping the new pair of shoes to you (see shipping information in our FAQs).

If the new pair of shoes (plus additional shipping costs to you) costs more than the original pair of shoes you ordered, you will be required to pay the difference in the payment of method of your choice (see available payment options in our FAQs). If new pair of shoes (plus additional shipping costs to you) costs less than the original pair, you will be refunded the difference.
<h3>Pickup Policy</h3>
<strong>champellaventures.com.ng</strong> offers its customers a local pick up option. This is perfect for customers who wish to receive their shoes quickly and helps save on shipping fees. Local Pick up is currently only available to Lagos customers. To pick up customers must:
<ol>
<li>Present a copy of the pick up notification email</li>
<li>Order Number</li>
<li>Government Issued I.D Customers who select local pick up have 24 hours to complete their orders.</li>
</ol>
Orders not picked up in this time frame will be cancelled and automatically become available to other customers for purchase