At Champella Ventures, our commitment to customer satisfaction extends beyond the point of sale. Our support policy ensures you have access to assistance whenever you need it:

• Customer Service Hours: Our support team is available Monday to Friday, from 9 AM to 6 PM. Inquiries made outside these hours will be addressed on the next business day.
• Response Time: We strive to respond to all queries within 24 hours. For urgent concerns, you can reach us via our customer hotline or live chat for real-time assistance.
• Issue Resolution: Whether it's a question about an order, a return, or product information, we aim to resolve all customer concerns promptly and professionally.
• Technical Support: For any issues with the functionality of our website or mobile app, please report them to our technical team via the support contact form.

We are here to make your shopping experience as seamless and enjoyable as possible.